In using this website, you are deemed to have read and agreed to the following terms & conditions:
In this terms and conditions document as well as in our privacy policy and our disclaimer, the following terminology applies: “customer”, “client”, “you” and “yours” refer to you, the person accessing our website and accepting the terms. “The company”, “ourselves”, “we” and its products. “Party”, “parties” and “us” refers to both the customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the customer in the most appropriate manner. Any use of the above terminolgy or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Refund Policy
These are the terms concerning refunds for our customers:
In the event that you are not happy with any product you purchase from technold then you are protected by a 30 day money back guarantee.
If you ask for a refund beyond 30 days after the initial purchase date of the product then you will not be granted a refund and there are no exceptions to this rule.
Recurring payments are not refundable, since they fall outside of the 30 day guarantee period (e.g. if you purchase an annual subscription, you can get a refund within 30 days of the initial purchase, but you can’t get a refund 12 months later, when the subscription is automatically renewed, because that’s 11 months after the refund period expired). Subscriptions need to be cancelled in advance if you don’t wish to renew it.
By asking for a refund you are agreeing to remove the technold products associated with the purchase from all web sites that you own
We reserve the right to refuse a refund if you continue to use technold products on your site after requesting the refund.
Refunds are made via Paypal and will processed within 24 hours by our customer support team.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company access any information collected from individual customers on a need-to-know basis. Please see our full privacy policy on all details concerning your privacy, while using our website.
Confidentiality
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, Stripe, others) and customer databases (Infusionsoft). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provisio that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by technold will only be in connection with the provision of agreed services and products.
Payment
Payments are processed through third-party payment providers like PayPal and PayMill, to insure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as downloads, on receipt of payment. All goods remain property of the company until paid for in full. The download instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Cancellation and Refund Policy
Any subscription services maybe be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, in their user account on technold or by contacting us. A minimum of 24 hours notice of cancellation is required. All our products come with a 30 day refund guarantee. Customers can request a refund by contacting our support staff. Refunds are only granted within 30 days of the original payment. Refund requests that reach us outside of 30 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.
Exclusions and Limitations
The information on this site is provided “as is”. To the fullest extent permitted by law, the company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the company’s literature. The company excludes all liability for damages arising out of or in connection with your use of this website. Please see the privacy policy and disclaimer for full details. For licensing terms, see the corresponding section in the disclaimer.